We want you to be happy with your purchase from us, but we understand that sometimes things may go wrong during shipping or packing. If you receive your order and find that it is damaged, melted, missing, or incorrect, please don’t worry. We are here to help you.
Here are some steps you can take to report and resolve issues with your order:
- Contact us as soon as possible. Please send us an email using the form below with your order number and a photo of the problem within 7 days of receiving your order. This will help us verify the issue and process your request faster.
- Wait for our response and instructions. We will reply to your email within 24 hours and provide you with a solution based on the nature of the issue. Depending on the situation, we may offer you one or more of the following options:
- Discount: We will give you a coupon code for the missing item to be used in your next order with us.
- Replacement: We will send you a new item or a missing item at no extra cost to you. You can keep the original item as a gift from us; there’s no need to return it.
- Refund: We will issue a refund to your original payment method for the missing or damaged item after relevant investigations.
- Follow our instructions and confirm the resolution.