Occasionally, orders are returned to us due to various reasons such as incorrect address details, failure to collect from the post office, or refusal at delivery. If you find that your order has been returned to us, don’t worry – we’re here to guide you through the next steps to ensure your order reaches you.
Steps to Follow When Your Order is Returned
- Notification of Returned Order:
- If an order is returned to our warehouse, you may be notified via email. Keep an eye on your inbox for any communications from the chosen delivery company regarding the status of your order.
- Identify the Reason for Return:
- Understanding why your order was returned is crucial. Common reasons include incorrect address details, unclaimed parcels at local post offices, or refusal of the package upon delivery.
- Contact Our Customer Service Team:
- Once you are aware of the return, contact our Customer Service team using the form below.
- Provide us with your order number and any additional details you might have regarding the return.
- Address Verification and Update:
- We will verify the address on the order and may ask for confirmation or an updated address to ensure successful delivery on the next attempt.
- Arrange for Re-Dispatch:
- After addressing any issues that led to the return, we can arrange for the order to be re-dispatched to your updated address.
- Depending on the reason for the return, additional shipping charges may apply. We will communicate any such details during our correspondence.
We strive to ensure a smooth and satisfactory shopping experience. If your order is returned to us, we are committed to resolving the issue promptly and efficiently. Should you have any questions or need further assistance, our Customer Service team is always ready to help!